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FAQ

Things to know about The Cake

The performance venue is located on the 2nd level of the venue. Our elevator is currently not in operation; therefore, stairs will be required for theatre access.  Our chairs are movable so we can accommodate special seating requirements. Please email us at the box office if you need special seating boxoffice@thecaketheatre.com

Backpacks or large bags are not allowed in the venue. All allowable bags brought into the venue are subject to search.

All guests who purchased THE ULTIMATE EXPERIENCE add-on should arrive at the venue at least 45-minutes prior to showtime. The experience will start approximately 1/2 hour prior to the show beginning.  When you check in at the venue, you will receive your credentials.  Guests will wait at the box office near the BOX sign for the tour to begin.

Please remember, you must purchase a ticket (seat) to the show, as well as the experience itself. You can bundle when you purchase your seats or purchase the add-on separately. 

Outside food or beverages are not allowed in the venue. There is a full bar & concession stand in the lobby, as well as on the second level.

No one will be allowed admission without a valid ticket. A valid ticket is your assigned seat.  Tickets are required for all ages.

All ticket sales are final. No refunds, credits, or exchanges are allowed unless a show is rescheduled or canceled. If a show is rescheduled, you will receive a new confirmation with the rescheduled date.  Should your tickets be moved to an alternate date outside of the rescheduled date (per your request), we cannot guarantee the same seat assignments.

The use of professional video recording devices is prohibited. Cameras are permitted; however, flash photography is prohibited. Professional cameras with interchangeable lenses will be subject to artist approval.  Artist (s) have the right to request the removal of any photos published on social media or other public forums which do not depict the artist or performance in a favorable manor. 

You can use your phone to record video or to take still photography; however, your flash must be turned off. 

When an artist requests a ‘no camera’ policy, it will be enforced by our staff.

Guests without shoes or shirts are not permitted to enter.

THE CAKE reserves the right to refuse admission and refund ticket price at its sole and absolute discretion.

 

THE CAKE reserves the right to eject a ticket holder for behavior likely to cause damage, injury, nuisance, annoyance, or for failure to comply with the reasonable requests of the management.

 

THE CAKE does not accept responsibility for loss or damage of personal property brought into the venue or vehicles parked in public or private parking areas.

 

As a courtesy to the performers and other patrons, please turn off all audible electronic alerts on any electronic devices during performances.

For parking information, please click here.

Our theatre is open at full capacity.  Mask preference to wear or not, is left at the discretion of the patrons. We are not currently requiring vaccination cards or test results.  Hand sanitizer is placed throughout the venue for use by all.  The venue is cleaned and disinfected prior to and following each show.

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